Delivery Policy:​

At the gardeners forge, we pride ourselves on providing high-quality custom metalwork for your garden and outdoor spaces. To ensure that your order is crafted to perfection, we have a standard delivery policy in place.​

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Lead Time:​

Our standard lead time for all orders is 3-6 weeks from the date your order is confirmed. This allows us to carefully design, craft, and finish your metal garden pieces to the highest standards.

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Delivery Process:

1. Order Confirmation: Once your order is placed and confirmed, you will receive a confirmation email with an estimated delivery date.

2. Crafting and Production: Our team will begin working on your order immediately, ensuring that every detail is meticulously crafted to meet your specifications.

3. Dispatch: Once your order is complete and quality-checked, we will prepare it for dispatch. You will receive an email notification confirming your order has been shipped, along with tracking details.

4. Delivery Window: Our typical delivery window is within 7-10 days after dispatch, depending on your location. Deliveries are made during standard working hours, Monday to Friday.

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Shipping Costs:

Shipping costs are calculated based on the size, weight, and destination of your order. Shipping charges will be displayed at checkout.

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Delivery Areas:

We deliver to most regions. However, please contact us for more specific information if you're located in a remote or hard-to-reach area.

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Damaged or Incorrect Items:

While we take great care in packaging and shipping your items, if you receive damaged or incorrect products, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, as per our returns policy.

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Contact Us:

If you have any questions regarding the delivery of your order or if you need to discuss special delivery arrangements, feel free to reach out to our customer service team at info@thegardenersforge.co.uk   or   01572 490972

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Returns and Customer Satisfaction:

At the gardeners forge, we strive to deliver high-quality, bespoke garden products that exceed your expectations. However, we understand that sometimes things may not be quite right, and we are here to help.

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Unhappy with Your Order?

If you're not completely satisfied with your order, please contact us within 7 days of receiving your items. Whether there’s an issue with the design, finish, or the product doesn’t meet your expectations, we’re committed to resolving it promptly.

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Returns Process:

• Eligibility: Due to the bespoke nature of our products, returns are typically only accepted for items that are damaged, defective, or not as described in your order. Custom-made or personalized items are non-returnable unless there is a manufacturing fault.

• How to Return: To initiate a return or discuss your concerns, please reach out to our customer service team at

• info@thegardenersforge.co.uk   or   01572 490972  with your order details. We'll guide you through the process and arrange for a replacement, repair, or refund, depending on the situation.

• Damaged or Faulty Items: If your item arrives damaged or faulty, please let us know as soon as possible. We may request photos to better assess the situation, and we’ll work with you to either repair the item or arrange a replacement at no additional cost.

 

We value your satisfaction, and our team is dedicated to ensuring a positive experience from start to finish. If you have any questions or concerns about your order, don’t hesitate to contact us!

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Thank you for choosing the gardeners forge for your garden metalwork needs! We look forward to bringing your outdoor vision to life.